16” L × 23” H, including the strap height.

Strap: approximately 15”.

Hardware:

• Spring Gate O-Ring: ¾”

• Halter Snap: 2.5” L

Because the Lulu is handmade, measurements may vary slightly.

Materials

The Lulu is handcrafted using a durable cotton-polyester blend yarn, chosen for its soft feel, beautiful texture, and ability to hold its shape. Each design is finished with thoughtfully selected details, including genuine leather wristlet straps and substantial metal hardware for added durability and a luxe feel.

Care

Spot clean whenever possible with a soft, damp cloth and mild soap. For a deeper clean, gently hand wash the crocheted portion in cool water with mild detergent, keeping leather straps and metal hardware out of the water as much as possible. Do not soak, wring, or machine wash. Gently reshape and lay flat to air dry completely. Avoid bleach, harsh cleaners, and the dryer.

Shipping

Most orders ship within 3–5 business days. U.S. Priority shipping is free on every order, with no minimum purchase. You’ll receive tracking by email once your order is on its way. Delivery timing varies by destination and carrier. Please double-check your shipping address before ordering. HOOK is not responsible for packages lost or stolen after confirmed delivery.

Returns

Love your HOOK. Or return it free. If it’s not the one, request a return within 14 days of delivery by emailing hello@hookhandbags.com with your order number. Eligible, unused items in original condition can be returned with a prepaid label—we cover return shipping and refund your original payment method after receiving and inspecting the item. There is no restocking fee. Personalized and custom items are not eligible for change-of-mind returns.

Damaged or incorrect order

Contact HOOK within 72 hours and include your order number plus clear photos of the item and packaging.